Why Pelita Baru – Pelita Baru

The Pelita Baru
Difference

Experts at compatibility

At Pelita Baru, we understand that bringing a maid into your home is a personal and sometimes overwhelming experience. That is why ‘compatibility’ is at the heart of what we do. With decades of experience, we’ve seen that clients who are matched with maids that suit their likes and dislikes, personality, and work styles are much more likely to enjoy successful, long-lasting working relationships. With over 30 years of skill and expertise in finding the right maid for each client, Pelita Baru is the ideal choice for anyone seeking a reliable, long-term maid.

Our maids are in it for the long-term

One of our proudest achievements at Pelita Baru is the enduring relationship we’ve built with clients over the past 30 years. Many of our clients today are even ‘next-gen’ clients, that is, the children of those we have served in earlier years. These lasting relationships are only made possible because a large majority of our maids, 82% in fact, continue working for the same families for over 2 years, with many staying for decades. * Once again, this underscores our belief that finding the right maid lays the foundation for a long-term working relationship.

Excellence over abundance

Finding the right maid for each client begins with a consistent supply of top quality candidates. This is where our decades of experience truly makes a difference. On top of our deep understanding of the sociological landscape in Indonesia and the Philippines, our well-established standing has helped us secure partnerships with only the best suppliers. Every maid we accept undergoes two rounds of interviews, mandatory training, and is rigorously assessed—not only for their skills and experience but, more importantly, for their character and work ethic.

We know the system inside-out

Whether it’s your first time or third time hiring a domestic helper, the application process doesn’t get any less tedious, especially with ever-evolving industry regulations. Clients need an agency that is both experienced and up-to-date to ensure expedient application processing —as any mistakes can cause delays. This is where Pelita Baru excels. As industry veterans, we have encountered a wide range of cases. Our director is also a senior advisor to the Malaysian National Association of Employment Agencies (PIKAP), and is often consulted by the press for his expertise in maid employment. So rest assured that at Pelita Baru, your application is in skilled, knowledgeable hands.

Professional service with a personal touch

At Pelita Baru, we understand that we are in a ‘people business’ and that each client comes to us with their own unique set of circumstances. From maid matching to post-placement maid counselling, our client services consultants are trained to handle every client’s situation with patience, understanding, and confidentiality. We also recognise that customer care doesn’t simply end when your maid arrives and we are always available to support our clients with any issues that may arise throughout the maid employment period.