Our Services

We adopt a personalised approach when selecting domestic helpers. This begins with interviewing and shortlisting candidates. We focus not only on competence, but also on attitude and willingness to learn. Whether you want a Filipino or Indonesian domestic helper for elderly care or child and infant care, our maid matching goes beyond just your work requirements. We emphasise a more holistic alignment between you and your domestic helper to ensure long-term success.

After selecting your domestic helper comes the application stage. Just leave this tedious process in our experienced hands from start to finish! From obtaining the work permit, to contract registration, and all other procedures, we ensure everything is processed smoothly and efficiently. We’ll also keep you informed on any updates at every stage of your application, so there’s no need to worry. Just sit back and relax — your domestic helper is on the way

At Pelita Baru, we want to ensure that each domestic helper is fully prepared for her job. Upon arrival, we conduct a group orientation. This involves a general motivational session and an overview of work and cultural expectations. Then, we conduct individual briefing sessions. These sessions are uniquely tailored to each domestic helper. Each session includes a refresher of their respective job descriptions, any special employer requirements, and useful tips.

Since 1 June 2021, the Malaysian government has mandated that all employers of domestic helpers must make monthly SOCSO contributions. These contributions are in the amount of 1.25% of the domestic helper’s monthly salary. The purpose is to insure against employment injuries. We provide assistance in registering your account with SOCSO. This enables you to commence these compulsory contributions in a timely manner and avoid any fines.

We have had experience in a range of expatriate-related domestic helper applications for almost 20 years. These applications can be relatively intricate given the additional visa-related conditions and added submission procedures. So whether you are an MM2H visa holder or an expatriate on an Employment Pass or Residence Pass-Talent, give us a call today and leave the stress of finding and applying for a domestic helper in our experienced hands.

All Malaysian and expatriate (MM2H) employers are required to renew their domestic helper’s work permit with the Immigration Department on a yearly basis. This is to maintain their domestic helper’s legal status in Malaysia. We provide comprehensive work permit renewal services for all employers, whether or not you are an existing client. As for our existing clients, we also provide notice 3 months before the renewal deadline — helping you maintain continuous compliance.

All employers are required to renew their domestic helper’s employment contract with the relevant embassy. This contract renewal is required on a 2-year basis for Filipino domestic helpers, and a 1-year basis for Indonesian domestic helpers. We provide comprehensive contract renewal services for all employers, whether or not you are an existing client. As for our existing clients, we also provide notice 3 months before the renewal deadline — helping you maintain continuous compliance.

Before your domestic helper repatriates at the end of her contract or as and when the need arises (e.g. failing a medical exam), a check out memo (COM) must be issued by the Immigration Department. This is to officially discharge her from your employment. We provide end-to-end repatriation services to facilitate the smooth departure of your domestic helper. This includes application for the COM, flight arrangements, and even transport services.

Under certain circumstances — such as when an employer needs additional time to process their domestic helper’s repatriation — a temporary visa known as a ‘special pass’ must be obtained from the Immigration Department. A special pass ensures the continuing legal status of your domestic helper. Especially in cases that involve overstaying, the special pass application can be complex. If you require a special pass, contact us today for assistance.

At Pelita Baru, we recognise the human aspect of our industry. We understand that challenges in the form of miscommunications or misunderstandings may arise between employers and their domestic helpers. No matter the issue, big or small, we are always here to help. That is why we offer free, unlimited counselling and mediation services throughout the employment period. We aim to help you preserve a harmonious working relationship every step of the way.

Need a place for your domestic helper to stay when you go on vacation? Or perhaps you aren’t able to receive your domestic helper as soon as you would like to? Don’t worry. Should you need temporary boarding for your domestic helper at any time over their employment period, we provide all-inclusive accommodation services. This includes safe and secure accommodation, daily nutritious meals, and any necessary transport services.