Privacy Policy

When you use our website, we may collect information such as, but not limited to, your name, email address, and mobile phone number for communication, sales, and general customer service purposes. Some technical data may also be collected regarding your device usage, including but not limited to log information and internet usage related information through the use of cookies and similar technologies. Like many other websites, we utilise cookies to provide you with a better browsing experience, but do know that as with other websites, you are able to disable cookies as you wish.

When you have engaged us in service as a client, we need to collect some information from you to facilitate with domestic helper application procedures such as to submit necessary documents to government authorities directly involved with the domestic helper application process. This information includes but is not limited to your full name, address, contact information, identification document, date of birth, gender, nationality, occupation, marital status, employment history, income, and financial information. This information can be obtained via face-to-face meetings, email, phone, and submissions through our website. Without it, we may not be able to provide you with all services requested.

Pelita Baru values your privacy and takes confidentiality seriously. To provide our services to you, we may collect, hold, and use the abovementioned information for the following reasons and as permitted by applicable laws. We collect, hold, and use information to assist in the following non-exhaustive list of services: processing of domestic helper applications, renewals of domestic helper work permits and contracts, repatriation processes for domestic helpers and other domestic-helper related services for clients who engage us. We may also collect, hold, and use the abovementioned information for the following non-exhaustive list of purposes: to match you with suitable domestic helper candidates; for internal research and customer analyses purposes; for direct marketing purposes with your consent; for submission to any relevant authorities when processing your application.

The information you provide is stored securely and we permit only authorised personnel to access or handle your information on a legitimate or ‘need-to-know’ basis. It is important to remember that even though we have reasonable safeguards in place, nothing is 100% secure, and while we cannot absolutely guarantee security of your information, we protect your information by maintaining reasonable and appropriate security and safeguard measures, including physical, organisational, and technical procedures to prevent unauthorised access, disclosure, alteration, or similar risks. To the extent necessary, there also may be instances where we collect, hold, and use your information from third parties, such as partners, contractors, and services employed by us that perform any processes on our behalf or provide services to our business operation, such as for IT and marketing purposes. For legal reasons, we may also, in our reasonable use of discretion, disclose your personal information when authorised or required by law and in response to requests from law enforcement agencies, government departments or regulatory authorities; or if we consider it necessary to comply with the law or applicable regulations; to protect our rights and property; or protect the personal safety of domestic helpers and the public in general.

This website may contain links to other websites. We do not have any control over such other websites and we are not responsible for the privacy practices of such other websites.

Please note that we routinely remove information collected when the purposes for which the information was collected is no longer being served by the retention of that information and/or we are not otherwise permitted or required by applicable law to retain that information. To the extent permitted by applicable law, you may have the right to request us to modify or remove your personal information that we retain on our systems. You may submit a deletion request to us at our listed contact details. We shall, without undue delay, use reasonable effort to remove your personal information or remove the means or personal identifiers by which the information can be associated with you as an individual. Please note that by requesting us to remove your personal information, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services. Also note that we will not retain your personal information for longer than necessary unless there is a subsisting reason that obliges us to retain your data for a longer period or to comply with our obligations in law.