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30
Years In
Business
8
States Served
Across Malaysia
82
Maids Work
Over 2 Years*
6000
Families
Cared For
20
Years Of MM2H
Experience
* Calculated as a % of total Filipino and Indonesian maids since 2000
OUR PHILOSOPHY PROVEN OVER THE YEARS
Maid matching is like match-making.
At Pelita Baru, we believe that finding the right maid starts with you. We take the time to get to know you, your situation, your likes and dislikes, your approach and yes—even your pet peeves! Only then are we able to handpick the most compatible of maids for you—carefully vetted, fully trained, and meticulously interviewed.
What Sets Pelita Baru Apart
We are passionate about compatibility
‘We listen, we solve, we care’. That is the Pelita Baru approach. We carefully match maids with employers based on household needs, skills, and personality, ensuring a perfect and harmonious fit for both parties.
We boast an 82% record in maid extensions
By matching you with the right maid from the start, Pelita Baru sets you up for a successful
long-term relationship. In fact, many of our clients have had the same maid for decades!
We practise ‘quality over quantity’
Through our decades-long connections, we are able to source our maids from only the best suppliers. On top of that, we interview each maid rigorously and take only those who pass our high standards of skill and character.
We are industry leaders
With maid application procedures often in flux, we are experts at helping you navigate the process with the most up-to-date information. Not only is our director a senior advisor to PIKAP, he is also often interviewed by the press on maid employment issues.
We put the ‘care’ in customer care
From maid selection to post-placement care, Pelita Baru is there for you at every step. We also keep you informed with WhatsApp notifications at each stage of the application.
FEATURED IN
HOW IT WORKS
Our trained consultants get to know you to ensure we match you with only those maids that fit your requirements
We then manage all processing of documents, making it simple and stress-free for you, and notifying you along the way
Upon your new maid’s visa approval, we arrange their flight and orientation to ensure a smooth sailing hand-over!
NO QUESTIONS ASKED
Our 180-day promise to you.
We are confident that you will find your ideal maid at Pelita Baru, but we also realise that nothing in life is 100% and unforeseen circumstances arise—particularly where humans are concerned! If in the unlikely event you are not perfectly happy with your maid within 180 days, we’ll replace your maid—no questions asked.
WHAT OUR CLIENTS SAY ABOUT US
Pelita is an established agent that is reliable and credible in all aspects with employers and towards their helpers as well . Mr Khor the main principle, and his dedicated team is hands on in selecting your helper that matches your exact requirements and household environment from the onset of your application.
It is these meticulous involvement with his team through passion that makes Pelita extraordinary from the other agents . I will not source elsewhere but with Pelita Baru . It has been 18 years of me hiring my helpers from Pelita exclusively without having to look elsewhere . A one stop centre of not just hiring but solving problems for both employers and helpers amicably . A principled agent !
Admittedly, I strive for high standards for the care of my children . I find myself the fussiest and most difficult employer one can find . I vouch for Pelita that has ticked all the boxes of excellence.
ML Chan
This is one of the most reliable & reputable maid agency. They are very professional. The maid are well trained. Have used this maid agency and I am glad with the support services provided. It is crucial to go to reputable maid agency with good track records. It eliminates lot of hassle & unnessary headache.
Mimi Chua
Pelita Baru has been my maid agency for more than 12years and is a reliable and efficient maid sourcing agency ..always ready to lend a helping hand …I would strongly recommend them should you need a maid …thank you
KL Chee
I have known Pelita Baru for many years and can confidently say this is an agency with whom one really trusts and relies upon in professionalism and service provision to clients.
Mr. Khor, Mrs. Khor and her team always go the extra mile to ensure everything is smooth-sailing and well-taken care of, and support them along the way. They truly value both employers and domestic helpers highly and really build lasting relationships due to trust.
For anyone who is in search of a maid agency that can indeed offer experience, personalized service, and a genuine commitment to excellence, head over to Pelita Baru Maid Agency.
Highly recommended!
Jennifer Cheong
Our first maid experience, with Jennie (Mrs. Khor)’s help, we got a maid who suits us well. Still remember the first day when I went picked up the maid, Mr. Khor’s patience, sharing of experience n advice for first timer like us, helps. He advised the maid firmly, “though this is your ma’am, but the one whom u r gonna spend time with the most is her mom at home. She is d one whom gonna teach u, n make sure u respect her n earn her love. Love the kid like ur own child, im sure u gotta love working here”. His experience sharing, about maid’s phone, about kid’s nurturing, we found them useful tips in our day to day life, where we treasure a lot. Pelita is a professional maid agency whereby we will strongly recommend to our families n friends.
catherine.simsp catherine.simsp
I’ve been a customer of your company since the 90’s and I can always count on you to provide a good service.
Maids that you provide are generally good in attitude and character. Your staffs are always very helpful and listen to our problems.
I may be the lucky one, I have maid working for me over 20 years and still with me, and maid working for 13 years before she went back for goods.
My daughter’s maids too is from you and they are already 12 years and 7 years.
I sincerely thank you for your good service.
Joanne Chuah
Professional and efficient service. We have had some good Philippino maids from this agency and appreciate how they make the process smooth for us.
Josephine Yoong
very professional staff and understanding. Also provide advise for new employers.
mei yen ch’ng
Excellent service, mr & mrs khor are very helpful and accomodating. Trustworthy agent
laavanya vijaya kumar
I have used this Agency for more than a decade and am very satisfied with their services. They are very good at matching their customers needs with the right domestic help that has the abilities and skills requested. The Pelita Baru staff are very professional in the administration of the business.